How can I return products?

Personally at our store. By mail to: Javorová 32/451, 958 04 Partizánske - Veľké Bielice. Please attach the accompanying sheet (you received it as an attachment in the e-mail along with the invoice), where you indicate the purchase receipt number and the bank account number. If you want to use the amount to directly pay for a new order, please let us know.

Should I return the goods together with the original packaging?

Please always try to return the goods in the condition you took them over – complete, with complete documentation, undamaged, clean and, if possible, in the original packaging. The consumer is liable for the diminished value of the goods resulting from the handling of the goods other than necessary because of their nature and characteristics.

Can I return an item for any reason?

You know exactly what you get. However, if you are not satisfied with the goods delivered, you can return them without giving a reason. You can return the goods within 14 days of receiving the shipment. We will refund you the money, or we will exchange the goods for different ones according to your wishes. However, we will be very happy if you state the reason because we care about the satisfaction of our customers and we want to improve our services and products. Detailed terms and conditions for returning goods can be found in our terms and conditions. If you buy the goods as an entrepreneur or a company, we also meet in these situations, we always decide on a specific case based on the assessment of the product.

When I get back my money?

We always try to return the payments as soon as possible, but not later than within 14 days of withdrawal if the goods were returned to us. When you personally return your goods to our branch, we most often pay you the money for the goods back immediately on site. To return the goods, you need to complete a ''withdrawal from the sales contract form'' on this link or fill in the situation "Withdrawal from the purchase contract" below.

What if items are missing from my package or arrived damaged?

If, after receiving your package, you notice that: items are missing from the package, items arrived damaged, or the contents do not match your order, contact us as soon as possible using the form below on this page. You’ll be able to select the specific situation and provide the necessary information. If possible, we recommend attaching photos of the packaging and the items, which will help us verify and resolve the issue more quickly.

How do I make a product claim?

If a purchased product has a manufacturing defect or other fault, you can submit a complaint within two years from the date of purchase. Below, select the case "Claim" → "Claim Warranty" and follow the steps provided.

How long does it take to process a complaint?

We aim to handle complaints as quickly as possible, but no later than 30 days. You will be continuously informed of both the receipt and the outcome of your complaint via email.

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Returns, Package Issues, Complaints, and After-Sales Service

Here you’ll find answers to the most common questions about returns and related situations.
If you need to sort something out, you’ll find neatly organized forms further down the page.

otazky-odpovede

How can I return products?	Personally at our store. By mail to: Javorová 32/451, 958 04 Partizánske - Veľké Bielice. Please attach the accompanying sheet (you received it as an attachment in the e-mail along with the invoice), where you indicate the purchase receipt number and the bank account number. If you want to use the amount to directly pay for a new order, please let us know.
Should I return the goods together with the original packaging?	Please always try to return the goods in the condition you took them over – complete, with complete documentation, undamaged, clean and, if possible, in the original packaging. The consumer is liable for the diminished value of the goods resulting from the handling of the goods other than necessary because of their nature and characteristics.
Can I return an item for any reason?	You know exactly what you get. However, if you are not satisfied with the goods delivered, you can return them without giving a reason. You can return the goods within 14 days of receiving the shipment. We will refund you the money, or we will exchange the goods for different ones according to your wishes. However, we will be very happy if you state the reason because we care about the satisfaction of our customers and we want to improve our services and products. Detailed terms and conditions for returning goods can be found in our terms and conditions. If you buy the goods as an entrepreneur or a company, we also meet in these situations, we always decide on a specific case based on the assessment of the product.
When I get back my money?	We always try to return the payments as soon as possible, but not later than within 14 days of withdrawal if the goods were returned to us. When you personally return your goods to our branch, we most often pay you the money for the goods back immediately on site. To return the goods, you need to complete a ''withdrawal from the sales contract form'' on this link or fill in the situation "Withdrawal from the purchase contract" below.
What if items are missing from my package or arrived damaged?	If, after receiving your package, you notice that: items are missing from the package, items arrived damaged, or the contents do not match your order, contact us as soon as possible using the form below on this page. You’ll be able to select the specific situation and provide the necessary information. If possible, we recommend attaching photos of the packaging and the items, which will help us verify and resolve the issue more quickly.
How do I make a product claim?	If a purchased product has a manufacturing defect or other fault, you can submit a complaint within two years from the date of purchase. Below, select the case "Claim" → "Claim Warranty" and follow the steps provided.
How long does it take to process a complaint?	We aim to handle complaints as quickly as possible, but no later than 30 days. You will be continuously informed of both the receipt and the outcome of your complaint via email.