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10.11.2019Time left:



Rules for claims of, s.r.o. for purchase contracts concluded at a distance.

1.  General provisions

These rules for claims ensure conditions for liability for defects of goods sold and their application by the Buyer pursuant to Act no. 40/1964 Coll. Civil Code, as amended, and Act no. 250/2007 Coll. on Consumer Protection, as amended, in the online store (hereinafter referred to as Seller).The Rules for Claims form part of the terms and conditions. By checking the box before sending the order, the Buyer confirms the familiarization and acceptance of all the terms and conditions provisions.

2. Inspection of goods upon receipt

The Buyer is obliged to check the completeness and flawless condition of the product immediately. Any subsequent claims on the quantity or type of goods shall not be recognized.

In the event that the consignment delivered by mail or courier is not complete, inform the carrier immediately and contact us by phone on our telephone number +421917961386 or by email at

3. Warranty period and warranty terms

The warranty period starts from the takeover by the Buyer and is valid for 24 months. The warranty period shall be extended by the time that the product was under repair on the basis of the attached evidence of previous repair (claim).

Any discovered defect shall be communicated to the Seller and a claim arising from the defect of the goods applied until the end of the warranty period. The right to claim expires by reaching the end of the warranty period.

The Customer is obliged to follow the manufacturer's instructions and recommendations for the use of the product.

For fulfillment of any warranty repairs, the Customer is obliged to retain the warranty card from the manufacturer, resp. official distributor if it is included with the goods. If the original warranty card is not included, then it is replaced by the invoice which is set along with the product. 

Warranty does not cover defects caused by wear and tear caused by normal use of goods, forced manipulation, improper opening, tampering with the mechanisms of the device.

Similarly, warranty will not apply to mechanical damage caused by the Buyer, damage caused by excessive or inappropriate use, failure to care for the goods, the action of foreign substances (water, chemicals etc.) or damage caused by force majeure.

The Seller is not responsible for defects in the goods about which the Buyer was warned of at the time of the goods purchase and they did not reject the receipt of the goods. With regard to used products, the Seller is not responsible for defects corresponding to the degree of use or wear that the product had upon acceptance by the Buyer.For goods sold at a lower price the warranty does not cover defects for which the lower price was agreed.If the Consumer is not satisfied with the way the Seller responded to the claim or if they believe that the Seller violated their rights, they may contact the Seller to request corrective action. If the Seller on the request for corrective action responds in a negative way or does not respond within 30 days from the date of its sending, the Consumer has the right to initiate an alternative solution of their dispute pursuant to § 12 Act no. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and Amending and Supplementing certain acts.The competent body on alternative dispute resolution for consumer disputes with the Seller (, s. r. o.) is [Slovak Trade Inspection, PO box no. 29, Prievozska 32, 827 99 Bratislava] or other relevant authorized legal entity registered in the list of ADR entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at; the Consumer has the right to choose to which of these subjects of ADR they turn to.  

The Consumer may, upon submission of a proposal for an alternative solution of their dispute to use a platform for settlement of disputes online. The competent authority for resolving online disputes is Youstice SK, a. s., Rudlovska 53, 974 01 Banská Bystrica,

4. Sending goods for claim

In case that a fault has occurred in the product, which prevents its further use, you need to report a claim to us. Before the dispatch of the claimed product a claim form needs to be filled at After submitting your claim form, please send us the claimed product immediately to:, s.r.o.
Javorová, Veľké Bielice 451/32
958 04 Partizánske

a) The claim procedure starts on the day the claimed goods were receipted by the Seller and ends on the day the settled claim is sent to the Buyer or a written notice of the goods readiness for reassumption following their repair. 

b) You can get information about the progress of settling the claim by calling our staff at +421917961386 or by email at You can also visit our website to follow resp. monitor the progress of the claim at 

c) Without delay, on the day of your dispatch, but not later than 24 hours from receipt of the claim form, we will confirm to by you provided email address the receipt of your claim report.

d) We do not accept goods sent with cash on delivery. We recommend that the sent goods be insured. 

5. Lodging and settling a claim within the warranty period

1. After receipt of the claimed goods, the Buyer will be immediately informed by email about the receipt of the claim, start of the claim procedure and method of settling the claim. The Buyer will be informed about settling the claim by email, and then they will be sent a Claims Protocol on settlement of the claim. 

a) The claim procedure starts on the day when all the following conditions are met:

b) Delivery of the claimed goods,

c) Delivery of the completed letter of dispute,

A proof of purchase copy.

The Seller will determine the way of the claim pursuant to prov. § 2 point m) of the Actimmediately, in more complicated cases within 3 days from the start of the claim procedure, in justified case, in particular when a complex 

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