Payments

In our online store, we offer several payment options so you can choose the one that suits you best:

• Bank transfer – a standard transfer from your bank account.

• Online payment – quick and convenient via our payment gateway:

  • WebPay – allows payment by credit/debit card online, Google Pay, or Apple Pay.

  • Payout – payment via Google Pay, Apple Pay, instant bank transfer, or QR code.

You can choose your preferred payment method directly during the checkout process.

A card payment may fail for several reasons, for example:

• incorrectly entered card details,

• insufficient funds on the account,

• exceeded daily or weekly card payment limit,

• incorrect authorization code,

• online card payments not enabled by your bank,

• or, in rare cases, a technical issue with the payment gateway.

Most errors are displayed directly in the payment gateway. If the payment fails, you have several options:

1. Retry the payment –
   a) reopen the payment gateway using the link in the order confirmation email – the large green button labeled “Find out the current status of the order” (for both registered and non-registered customers).
   b) if you are a registered customer, you can also reopen the payment gateway within 48 hours in your customer account under the Orders section.

2. Contact our customer support, who can send you payment details for a bank transfer or suggest an alternative payment method.

3. Try a different payment card.

If the payment was unsuccessful, you don’t need to place a new order.
In the order confirmation email, click the green button “Find out the current status of the order” and you can easily complete the payment.

If the payment still cannot be completed, please contact our customer support, who will be happy to help you with the next steps.

If the payment was unsuccessful, you don’t need to place a new order.
You can easily return to your order and complete the payment:

• either by clicking the green button “Find out the current status of the order” in the order confirmation email,

• or directly in your customer account under the Orders section.

If the payment still cannot be completed, please contact our customer support, who will be happy to assist you further.

Yes. If you are unable to pay for your order immediately (for example, due to a failed card payment), you can complete the payment later.

You will find a link to reopen the payment gateway in the order confirmation email – the large green button labeled “Find out the current status of the order” (for both registered and non-registered customers).
Registered customers can also find this link in their customer account under the Orders section.

Alternatively, you can contact us and we will be happy to send you the details for payment by bank transfer.

A payment is considered completed once it has been successfully received by our system:

• for online payments by card, Google Pay, or Apple Pay – immediately after payment confirmation,

• for bank transfers – once the payment is credited to our account.

You will always be informed about any change in your order status by email.