| How can I check the current status of my order? |
You can check the current status of your order after logging into your account. In the top right corner, click Sign in or Account (if already logged in), then go to Account Management, where an overview of your orders will be displayed. Details of each order including its status can be found at https://www.afg-defense.eu/account-details/.
You will also receive e-mail notifications at each step of your order. Every e-mail contains a link to the specific order. After dispatch, the e-mail and your account show the tracking number with a link to track the shipment.
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| Where can I find the invoice for my order? |
The invoice for your order is sent as an attachment to the e-mail notifying you that your order has been dispatched. You can also access the invoice in your customer account – after logging in, go to the Orders section, specifically to the Already Completed Orders table, and in the Documents column you can download the invoice at any time. |
| Can I change my order after placing it? How? |
If the order has not yet been paid, it can still be edited. Simply contact our customer service by phone at 0917 961 386 (Mon – Fri 8:00 – 16:00) or by e-mail at info@afg.sk.
If the order has already been paid, unfortunately it cannot be changed. |
| Can I merge two orders into one? |
Yes, orders can be merged. To do so, please contact us as soon as possible before either order is dispatched.
You can also use our contact form.
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| Can I cancel an order that has already been paid? |
Yes, a paid order can be canceled if you contact us as soon as possible before the shipment has been sent.
You can reach us via:
Our contact form is also available.
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| Can I place an order by phone? |
Yes, you can place an order by phone. Contact us at 0917 961 386 (Mon – Fri 8:00 – 16:00) or 038 749 9230 (Mon – Fri 9:00 – 16:00). We will help you choose products and complete your order. |
| How long does delivery take? |
Orders are usually delivered within 3–5 working days of dispatch. In rare cases, delivery may be slightly delayed depending on the carrier or current workload. |
| Which carriers do you use for delivery? |
- DPD Pickup Point – your package will be delivered to your selected DPD pickup point.
- DPD Courier – the package will be delivered by DPD courier directly to your address.
After dispatch, you will receive a tracking number by e-mail to follow your shipment.
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| Can I collect my order in person? |
Yes, you can collect your order in person at our pickup point:
Javorová 32/451, 958 04 Partizánske – Veľké Bielice
Opening hours:
When collecting your order, please bring your order number or the e-mail you used when placing the order.
To collect goods in person at the pickup point, you must have an order created in advance on our website and confirmed by our staff.
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| How much is shipping? |
Shipping cost depends on the delivery method and the weight of your order. The full list of shipping prices can be found here: www.afg-defense.eu/transport-prices/. You can always see the exact cost directly in the cart when selecting delivery. |
| What does "in stock", "temporarily unavailable", or "to order" mean? |
- In stock – the product is available in our warehouse and can be shipped immediately.
- Temporarily unavailable – the product has been reordered and is awaiting arrival in our warehouse.
- To order – this product is not normally kept in stock. Please contact us by phone or e-mail for availability and delivery options.
- Discontinued / Not available – the product can no longer be ordered.
Prices for unavailable or made-to-order products may change when restocked, so we recommend checking the current price before ordering.
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| Why do I need to provide my ID number? |
When purchasing a Slovak category D weapon (e.g., air rifle, bow, crossbow, airsoft gun), we are legally required to record the sale in the internal Register of Category D Weapons. This record must include the customer’s full name and the serial number of their ID.
This obligation is established by Slovak Act No. 190/2003 Coll. on firearms and ammunition and by Slovak Ministry of Interior Decree No. 555/2003 Coll. If the ID number is missing or submitted in an invalid format, the order cannot be processed.
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Riflescope
Binoculars
Scope mounts and rings
Reflex Sights
Crossbow scope
